Hospital management system in Addis Ababa

Addis Ababa holds the country's densest mix of health facilities: the large public specialized and teaching hospitals that the rest of Ethiopia refers into, a fast-growing private hospital sector, and hundreds of medium and specialty clinics and diagnostic centers. Patients here move between facilities more than anywhere else — a scan at one center, a consultation at another, admission at a third — and they increasingly pay with telebirr or CBE Birr rather than cash.

That mobility is exactly where paper fails. A private hospital in Bole or Kirkos that still runs on folders cannot see what a returning patient was prescribed last month, and its management sees revenue only when the cashier closes the books. CareLink gives one record per patient across every department, charges raised the moment a service is delivered, and Chapa payments reconciled to the visit.

We are based in Addis Ababa, so discovery visits, training and go-live support in the capital are on-site and quick to arrange. Most Addis facilities we speak with start with outpatient, laboratory, pharmacy and billing, then add inpatient and maternity once the front of the hospital is running on CareLink.